Q:  Can you monitor other companies' equipment?
A:  It depends.  Some companies install proprietary equipment that cannot be monitored by anyone else.  Some homes have older equipment that needs to be upgraded.  In either case, we have special offers for monitoring existing systems, based on individual circumstances.  Reduced rates for monitoring only are available.  Contact a sales consultant for details.

Q:  Can other companies' monitor your equipment?
A:  Yes, unlike other companies which use a proprietary system, Protech-ADT installs the Ademco Vista series panels which can easily be monitored by any central station.

Q:  Do I own the system?
A:  Yes, the system is yours to keep.  Protech-ADT's only requirement is that you fulfill a 36-month monitoring agreement.  This can be paid on a monthly basis, or if you prefer, paid in advance and get three months monitoring for free.

Q:  Will the value of my home increase?
A:  Appraisers tell us that installing a monitored security system can increase the value of a home by several thousand dollars or more.  While individual circumstances may vary, systems quite often increase the value of a home by more than their cost.

Q:  What if I want more than what your basic system covers?
A:  While our essential system package is adequate for most homes, larger ones may require additional equipment for proper protection.  We also have popular options such as key tabs and monitored smoke detectors available.  All of our equipment is state-of-the-art and competitively priced.

Q:  Will I get a discount on my homeowners insurance?
A:  Most insurance companies offer homeowners a discount of up to 15% or more on homes with monitored security systems.  Check with your insurance agent.

Q:  What if I am robbed?
A:  If your home is burglarized while protected by ADT, you may be eligible for up to $500.00 towards your insurance deductible.

Q:  If I move, will I have to pay again to put a security system in my new house?
A:   If you've already enjoyed ADT services for at least two years, then ADT will install an essential system in your new home as part of the System for Life Guarantee. 

Q:  Why do I have to agree to three years of monitoring service? 
A:  Some people feel that signing an agreement for monitoring service is not a wise choice for consumers.  In some cases we would agree.  If you mistakenly choose a company that is unprofessional, unreliable or not financially stable, what recourse would you have?  ADT's short 36 month agreement allows us to provide you and your family with our essential system with the finest, state-of-the-art equipment completely installed in your home for a $99 activation fee and no cost for the equipment and installation. Most homeowners appreciate being able to conserve their hard-earned cash.  Plus, you get the reliability and stability of monitoring by the largest and oldest security company in the world -- ADT.

Q:  When can I have my system installed and how long does it take?
A:  Most systems are installed within three days after signing the agreement.  Our essential system is usually completely installed in about six hours.  Power and telephone service must be available at the time of installation.  

Q:  Who do I call if my system malfunctions?
A:  ADT technicians at all of our monitoring stations are available 24 hours per day, 365 days a year.  One simple toll-free call (1-800-369-0996) puts you in contact with the help you need, whatever the reason.

Q:  How do I change the people on my call list?
A:  It's simple.  Call the ADT Customer Care Center at 1-800-369-0996 with your changes.  Have your personal identification code ready in order to make your changes.  Make sure to tell everyone on your call list what to do in case they receive a call from ADT.

Q:  My alarm went off accidentally, but I quickly put in the code and shut it off.  I expected a call from ADT, but no one called.  Why not?
A:  The system allows a brief period for you to turn off your system before an alarm signal is sent to the Customer Care Center.  This gives you enough time to cancel the signal and prevent a false alarm. 

Q:  What happens when I press the panic or fire alarm buttons on the touch pad?
A:  If you hold down the panic or fire alarm buttons on the touch pad for 1 to 3 seconds, an alarm is transmitted to the ADT Customer Care Center, and emergency services are dispatched immediately.  An alarm received in this manner cannot be canceled.

Q:  If the power goes off, will my alarm still work?
A:  Yes, in case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours.  In the event your battery is low, a low battery signal will be sent to your Customer Care Center so you can be notified.